table bg 1400x191 - FAQs

 

About VN138

About VN138

VN138 , one of the companies is legally licensed in Costa Rica and is recognized as the most reliable, the most qualified and the most prestigious bookmaker. VN138’s objective is to create a high-quality entertainment playground and to be the most diversified playground in the online gaming market. We aim to bring players reasonable and interesting choices as well as the most enthusiastic, the most convenient and the quickest customer services. The online gaming market is increasingly vibrant and strong. Apart from diversity of games, network security is the most players’ concern. Being a part of VN138, the players might get rid of these concerns since we establish one Network Security Centre to guarantee their network security absolutely. Moreover, VN138 is acknowledged and issued the most secure website certificate by GEO TRUST, all players’ information will be encoded to ensure their privacy entirely.

Honesty

Honesty is the first and the most important element to state VN138 reputation. As a professionally international online game bookmaker, we are committed to provide our players with the safest, the most honest and the most equal services.

Diversity of Games

In addition to a wide variety of sport games, we supply of computer games, virtual games and Poker. A range of interesting online games are selected carefully to bring pleasure for our players. The players are served by our young, dedicated 24/7 customer service team and we make a big commitment of game result’s truthfulness which is not regulated by computers.

Promotions

Once playing with VN138, players have opportunity to enjoy unexpected promotion every day, even though they are new players or loyal members so that each player could win a great victory.

Customer Service

Among online gaming market with severe competition, VN138 is always the only choice of many players. Besides brand-new and interesting entertainment products, we also bring the most professional, the most dedicated, the most convenient and the quickest services for our players.
24/7 customer service team are trained strictly with professionalism, friendliness and devotion to bring our customers comfort like home entertainment.
Multi-channel interaction: our customer service always gets ready to support players in time via variety of communications
Our attractive promotion always brings our players surprise and unexpectedness.

Players’ Responsibility

VN138 actively promotes gaming under tight control. Thus, players are required to be in compliance with our basic rules as the following:
Players under the age of 18 are prohibited to join in online gaming. They are required to be 18 years old enough to participate in any gambling.
Players should gamble within available budget under tight control.

Account and Security

All bank transactions and online payment of our players which are processed by International Financial Organizations are always safe and secure (Data Encryption Standard SSL 128 bit) Each player is provided with only one (1) ID and password which are encoded by the most advanced encryption method, to be sure, all players’ funds are safe and secure. Our company ensure to bring the players the most honest and the safest services by our 24/7 customer services’ support. Players are always safe to sign in and play in our system. We are committed not to disclose players’ information to third-parties (including government).

 

User Agreement

Being a member of VN138, players shall be entitled to full of benefits and services provided by our company ( hereinafter ”T&C”). When players agree to use our services, hereby, they accept the terms of service and characteristic of our company (game rules, betting rules and payment condition) as well as relevant rules and regulations.

Summary

VN138 ‘s office is located at floor 12, PBCom Tower, 6795 Ayala Avenue, Rufino street corner, Makati city, Phillippines.

Term of use modification

Our company has authority to add or modify T&C. All information and modification of T&C being updated on our website shall take immediate effect. The players are required to review these services and these terms frequently to guarantee their own benefits.

Service report

Players who use our services must ensure that they do not violate local laws. Our company is not liable for violation of the law or jurisdiction of players except violation of our terms.

Registration information

Players are required to register correct information. If fake account is detected, that account shall be closed and all remaining balance shall be confiscated.
Our company reserves the right to verify validity of players’ information. If there is any modification of information, they must notify us at once.
Players have to take responsibility for their account numbers, password, bank cards and other security information.
Reminder: Each player is only allowed to open one (1) account in order to play games. Our company shall reject all duplicated information.

Privacy Statement

Our company always respects our players’ privacy. Hence, we shall not reveal or sell the players’ information without their permission. We are commited to comply strictly with this rule

T&C violation

We reserve the right to lock the accounts or freeze bonus games at once if the players violate T&C or relevant game rules.

Settlement of dispute

In the event that the players are in dispute or have any enquires (incorrect result, incorrect payment, game errors, etc), kinly contact our customer services or contact us via other official communication chanels.

Closing account

In case the players’ accounts have not been active for 6 consecutive months ( no login, no deposit, no withdrawal, no stake, no money transfer and other activities, etc), our company reserves the right to put these accounts to inactive account checklist and freeze them temporarily.

Errors

Our company shall proceed to fix errors immediately once they occur. If the players get unreasonable profit from these errors or other flaws, they shall be notified forthwith and this profit shall be confiscated.

Legality.

Our company has not yet defined legal limit on gaming rules regarding every country’s law, therefore the players must use this website’ s services at their own risks. If there is any announcement relating to legal issues from their sides, their access to our website shall be reserved, restricted or stopped.
Our website is very safe and reliable, this website and the server have no virus. If the players download any unofficial programes or documents from other websites, please accept it at their own risk.
Copyright © VN138 Reserved.

 

Responsible Gaming

You may at your discretion choose to exclude yourself from playing any Games on our Website. You may:

– Set a limit on the amount you may wager within a specified period of time;

– Set a limit on the losses you may incur within a period of time;

– Set a limit on the amount of time you may play within one session;

– Exclude yourself from playing for a definite or indefinite period.
1.1
In order to impose limits on your gaming you need to send an email to your local customer service at the address provided on www.vn138.com indicating the following particulars “I want to be excluded from www.vn138.com”, or alternatively visit www.vn138.com and click on “Responsible Gaming”. A self-exclusion will take immediate effect following the receipt of your request by a customer service representative.
1.2
If you choose to exclude yourself for an indefinite period your account will be closed and you will be barred from re-registering on our Website .
1.3
When setting up your Member Account you may also choose to impose limits on your play. This means that you can only deposit and play with the amount you have pre-set for the next seven-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week.
1.4
Should you opt for self-exclusion in the manners contemplated above, then you will not be able to reverse this position for at least 7 days, after which you will be able to send an email to the same email address in order to re-activate your access to our Games and re-activate your Member Account.

 

Terms and Conditions

Terms and Conditions of Use of Services of VN138

1. General

1.1.
These Terms and Conditions govern the contractual relationship between the Player (hereinafter referred to as the “User”) and VN138.
1.2.
The User agrees that by using or visiting any section of our website www.VN138.com or any other websites, owned by VN138, via TV, pc, mobile devices or any other communication mediums to access the gaming services including downloadable applications (the “Website”) and/or register on the website that they consent to be bound by these Terms and Conditions and the (i) account registration procedures (ii) all gaming and gaming transactions (iii) our Privacy Policy and (iv) the Rules of the games (in aggregate hereinafter referred to “T&C”).
1.3.
The User must read these T&C carefully in their entirety before clicking on the “ACCEPT” button. If the User does not agree with any provision of these T&C the User must not use or continue to use the Website.
1.4.
These T&C come into force as soon as the User clicks on the “ACCEPT” button. By clicking “ACCEPT” the User signifies that he has read and understands the T&C and agrees to be a party to the contractual relationship between the User and VN138.
1.5.
VN138 reserve the right to edit, modify, supplement and to amend the T&C between the User and VN138 at any time. VN138 will use all reasonable efforts to ensure that the Users are notified of any change to the T&C. If the User does not accept any changes made they should stop using the services and close their account. The continued use of the website after the date which the changes come into effect shall be deemed to be an acceptance of the changes by the User
1.6.
VN138 is regulated by Myanmar Gaming Authority.
1.7.
These T&C constitute a contractual and legally binding agreement between the User and VN138.
1.8.
In the case of any inconsistency between these Terms and Conditions and game specific terms and conditions, it is the latter, which shall prevail. Where any aspect of game specific terms and conditions is not covered but is provided for in these Terms and Conditions, then it shall be deemed to apply to the relationship of the player with VN138.
1.9.
The User fully understands and agrees to be bound by these T&C as may be amended by from time to time
1.10.
Such amendments will become effective immediately upon being posted on www.VN138.com. It is the User’s sole responsibility to review the T&C, together with the specific Rules for each Game the User choose to participate in, in order to remain updated with all amendments each time the User plays. The User can easily identify whether these T&C have changed by referring to the Version number and the date of the current T&S stated on this page. Without prejudice to the foregoing, the company shall however pre-notify the User prior to a substantial amendment being made to the terms and conditions and in any such case the User shall receive a summary of any change carried out.
1.11.
Rules and explanations for participating in any of VN138’s Games, maintaining the User account with VN138, Privacy Policy, and other important information is provided in separate links on the Website and are incorporated into these T&C by reference.
1.12.
Without prejudice to clause 1 above, any reference to VN138’s Games in this agreement shall refer to Casino, Rush Poker, and other Games as may from time to time become available on the Website. VN138 reserve the right to add and remove Games from the Website at its own discretion.
1.13.
These T&C are published in a number of languages for information purposes and ease of access by Users. It is only the English version that is the legal basis of the relationship between the User and VN138 and in case of any discrepancy between a non-English version and the English version of these T&C, the English version shall prevail.
1.14.
If the User opens or attempt to open more than one account, for whatever reason, VN138 may block or close any or all of the User’s accounts at its discretion. Should VN138 allow the User to maintain one account, it shall be the first created account with VN138, to which the User’s remaining deposits, if any, will be transferred. VN138 will deduct an administrative fee of 10% of the wallet balance or USD 30 (Thirty USD), whichever is the higher amount at the time of the transfer, for every account the User opened as well as any other deductions that may apply in accordance with VN138’s T&C.
1.15.
The operator of this website is Siamese CDs Inc. with registered address at Grand Andaman Hotel and Casino, Thahtay Khyun Island, Myanmar.

2. The User Member Account

2.1.
Registration and opening of the User member account:
2.1.1.
In order to participate in any of VN138’s Games for real money, the applicant must be 18 years of age to register an account with VN138 (“Member Account”) and place money into the Member Account in the way stipulated on the following page: page: sign-up.
2.1.2.
Residents of the United States, Singapore, Philippines and HongKong are not allowed to open an account with VN138.
VN138 regularly screens its registrations for anomalies and will immediately and indefinitely suspend any of these countries’ player accounts.
It is the User’s responsibility to determine the legal status of internet gambling in the User’s jurisdiction and act accordingly. The availability of the VN138 Website in any particular jurisdiction does not constitute an offer or invitation by VN138 to use the services offered by the VN138 Website. VN138 will accept no liability whatsoever with respect to actions by players where Internet gambling is illegal and/or which is in violation of this article of the Terms and Conditions.
2.1.3.
VN138 reserves the right to appoint Payment Solution Providers to act, receive and/or pay funds on behalf of VN138.
2.1.4.
Users cannot gamble, wager and place bets within the Myanmar Territory as mentioned on our gaming license.
2.1.5.
The User is allowed to have only one Member Account on this Website. If the User attempts to open more than one Member Account, all accounts the User tried to open may be blocked or closed.
2.1.6.
If the User notices that he has more than one Member Account under different names, the User shall notify VN138 immediately.
2.1.7.
A request to open a Member Account is made by completing the registration form and submitting it to VN138 online. VN138 reserve the right to refuse to open a Member Account
2.1.8.
All information supplied when registered MUST be accurate. The User must enter all mandatory information requested into the User’s registration form, in particular, the User’s identity, the User’s address and contact details, including a valid e-mail address, the User’s place of residence, relevant payment information, all of which must be true and correct. It is the User’s sole responsibility to insure that the information provided is true, complete and correct. Users are hereby notified that VN138 carries out verification procedures, whether itself or through third parties on User’s depositing money. The User may be requested to provide VN138 with additional documents, such as a copy of the passport, to verify his identity. The User’s Member Account may be blocked or closed if the User does not provide the requested information or documents or if such information or documents the User supplies is/are found to be false or misleading.
2.1.9.
As part of the registration process the User must choose a username and password to be able to login into the Website. It is the User’s sole and exclusive responsibility to ensure that the User’s login details are kept securely. The User shall not disclose his login details to anyone. VN138 is not responsible for any abuse or misuse of the User’s Member Account by third parties due to the User’s disclosure, whether intentional or accidental, whether active or passive, of his login details to any third party.
2.1.0.
The User is not allowed to transfer funds from the User’s Member Account to other Users or to receive money from other Users into the User’s Member Account.
2.1.11.
Selling / transferring and/or acquiring of accounts to / from other Users is always prohibited.
2.2.
Deposits into the User’s Member Account
2.2.1.
The User may only participate in any Game if the User has sufficient funds in the User’s Member Account. VN138 never gives the User any credit whatsoever for participation in any Game.
2.2.2.
All information required to deposit funds into the User’s Member Account, can be found under “My Account” and “Deposit” pages of the Website. The User can use any of the methods available to him as specified in these pages as may be amended from time to time. Please note that some of the methods may not be available in some countries.
2.2.3.
Depending on the method selected, deposits may incur charges. For current fees regarding depositing funds, see “My Account” and “Deposits” for each deposit method. The User’s bank may independently charge the User for bank wire transfers and other methods of payment.
2.2.4.
VN138 accept payments in multiple currencies. The User must choose one currency as the currency of the User’s Member Account. Any payments received by VN138 in a currency other than the one chosen by the User will be converted into the currency chosen at the prevailing exchange rate. Any exchange premiums are to be paid by the User.
2.2.5.
When using a credit or debit card for depositing funds, the User’s funds are credited when VN138 receive an approval and authorization code from the card’s issuing bank. Should VN138 not receive such approval and authorization code the User’s account will not be credited with those funds.
2.2.6.
VN138 reserve the right to use additional procedures and means to verify the User’s identity when effecting deposits into the User’s Member Account.
2.2.7.
VN138 do not grant any credit for the use of its services.
2.2.8.
Credit balances in the User’s Member Account will not bear interest.
2.3.
Account Administration.
2.3.1
VN138 operates the User’s Member Account, calculating the amount of money the User has staked or offered to stake on a bet, which represents the User’s potential exposure at any time (“Reserved Amount”) and calculating the User’s “Available to Bet” balance, from time to time, as well as settling bets made by the User with other User’s through the User’s participation in the Games.
2.3.2
The amount of money in the User’s Member Account which has not yet been staked on a matched bet is the User’s “Available to Bet” balance and will determine the User’s betting limit.
2.3.3
VN138´s calculations of the User’s “Reserved Amount”, “Available to Bet” balance and amounts owed by the User under the terms of this agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
2.3.4
VN138 is allowed to set off any losses against any gains.
2.3.5
Any deposit made by the User into the User’s Member Account will be held for the User’s use until the User places a bid for a bet, or accepts a bet on the Website. VN138 then hold the amount staked awaiting the outcome of the Bet.
2.3.6
When the User has placed a bet on VN138’s website, VN138 will hold the amount staked awaiting the outcome of the Game, and declare a winner. At this point the bet is binding and cannot be cancelled nor can any amount held by VN138 as a stakeholder be withdrawn.
2.4.
Payouts
2.4.1.
When the outcome of a Game the User participates in becomes determined or where VN138 has confirmed the relevant result of an event and settled the markets, all winnings will be held for the use of the User’s Member Account.
2.4.2.
If VN138 mistakenly credits the User’s Member Account with winnings that do not belong to the User, whether due to a technical or human error or otherwise, the amount will remain property of VN138 and the amount will be transferred from the User’s Member Account. If prior to VN138 becoming aware of the error the User has withdrawn the funds that do not belong to him, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the User to VN138. In the event of an incorrect crediting, the User is obliged to notify VN138 immediately by email.
2.4.3.
VN138 will carry out additional verification procedures for any payout exceeding the equivalent of USD2,500. Nonetheless, VN138 reserve the right to carry out any such verification procedures in case of a lower payout to the User.
2.5.
Withdrawals from the User’s Member Account
2.5.1.
The User may withdraw any amount up to the “Available to Bet” balance in the User’s Member Account by issuing VN138 with a valid notice of withdrawal on the Website.
2.5.2.
To free the User’s Member Account balance and withdraw all the User’s funds, the User must first cancel any stakes that he may have made that remain outstanding.
2.5.3.
Notices for withdrawals must be made via the Website. VN138 will not accept withdrawal demands made by telephone or by electronic mail. Employees of VN138 are not permitted to bypass these instructions.
2.5.4.
For the User’s protection, in any twenty-four hour period, the User may only withdraw the maximum amount of USD 5,000 unless a larger amount has been agreed by prior arrangement.
2.5.5.
VN138 offer a wide range of withdrawal methods. Withdrawals can incur charges depending on the selected method. Any winnings above the amount stated in 2.5.4 can be withdrawn through the method chosen by the User for deposit. Information on the current fees for withdrawals is found on “My Account” and by clicking on “Withdrawals”. In addition, the User’s own bank may add a further handling charge. These charges may vary over time.
2.5.6.
VN138 reserve the right to credit the User back using the same method as that used by the User when depositing.
2.5.7.
VN138 reserve the right to request identification documents for all withdrawals.
2.5.8.
Upon requesting a withdrawal of winnings exceeding USD100,000, VN138 reserves the right to payout the requested amount incrementally over 10 consecutive months, with one payout each calendar month.
2.5.9
In the interests of fair gaming, the User’s play will be reviewed before withdrawals are processed for any irregular or unusual playing patterns including but not limited to, equal, zero or low margin bets or hedge betting for play-through requirement purposes. Should VN138 deem that irregular game play has occurred, VN138 reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
2.5.10.
For Cash deposits and winnings, user needs to wager 1 time before requesting for withdrawal. Should User choose to do this, User may only withdraw the amount that he deposited, which may or may not have triggered a bonus award, under the terms that the entire bonus sum remains on account or may be withdrawn by VN138. For example: User deposits USD20 and VN138 offer a USD20 as a deposit bonus. There is then USD40 in User’s account. Before meeting the wagering requirements (which usually are 40 times the bonus amount) Users may wish to withdraw their deposited amount (USD20). VN138 will then retract the bonus and any winnings or losses before the withdrawal can be approved. If User has already gambled part of the total balance on the account, User can only request a withdrawal of the remaining amount after the bonus sum has been returned to VN138. VN138 reserves the right to refuse or void any bonus offered to any User for reasons including but not restricted to, abuse by the User.
2.5.11.
It is a precondition for the processing of withdrawals which cumulatively exceed USD 2,500 that User provides VN138 with a copy of User’s valid passport or official identity card (confirming identity and age) and a recent utility bill in the User’s name and dated less than 3 months old (confirming place of residence). In the case of deposits via credit card, User may be requested to submit a copy of the front and back of the used credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
2.5.12.
VN138 additionally reserves to right to request the documents discussed in 2.5.11 above for any account holder who has requested a withdrawal of any amount below USD 2,500.
2.5.13.
Withdrawals to credit / debit card are not possible to Visa or Visa electron and Mastercard.
2.5.14.
In line with the applicable laws, VN138 will remit amounts only to the same account from where the funds paid into User’s account originated.
2.5.15.
The minimum payout amount is USD10. For payouts under USD50.00 (fifty USD) VN138 reserves the right to charge a transaction fees.
2.5.16.
VN138 reserve the right to restrict payouts to USD10,000 per week.
2.6
Closing the User’s Member Account
2.6.1
The User may close his account at any time and VN138 will return to the User all funds from the User’s Member Account subject to the deduction of the relevant withdrawal charges. To close the User’s Member Account, the User must first cancel any offers for stakes that the User has made that remain outstanding.
2.6.2
The method of repayment will be at VN138’s absolute discretion.
2.6.3
VN138 reserves the right to close the User’s Member Account and to refund to the User the “Available to Bet” balance, subject to the deduction of any relevant withdrawal charges, at VN138’s absolute discretion and without any obligation to state a reason or give prior notice.
2.6.4
If the User does not log onto his Member Account via the internet, using his “User Name” and “Password” for a period of one (1) year, all balances may be removed from the User’s account after a notification has been sent to the registered e-mail address.
2.6.5
VN138 reserves the right to withhold and remove any bonuses awarded to the User if such bonuses have not been used within 6 month from the date when they were awarded.
2.6.6
Should a User use bonus funds to play on Games not included in Games that count towards meeting the bonus requirement, VN138 reserves the right to refuse withdrawals, remove bonus money and remove winnings without notice. VN138 are entitled to lock all accounts of players found abusing this rule.

3. The User’s obligations as a player

3.1.
The User hereby declares and warrants that:
3.1.1.
The User is eighteen (18) years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to the User. The User shall not be prohibited from participating in the Games offered on the Website by any statutory rule of his jurisdiction;
3.1.2.
The User confirms that he will use this Website and the Member Account solely and exclusively for the purpose of the User’s genuine participation in the Games and not for any financial or other operations. The User’s participation in the Games will be strictly in the User’s personal non-professional capacity and used for recreational and entertainment reasons only;
3.1.3.
The User is to participate in the Games on his own behalf and not on behalf of any other person;
3.1.4.
The User confirms that he is not resident in the Philippines, Hong Kong, Singapore or the United States.
3.1.5.
All information that the User provides to VN138 during the term of validity of this agreement is true, complete, and correct, and the User shall immediately notify VN138 of any change of such information;
3.1.6.
The User is solely responsible for reporting and accounting for any gaming taxes applicable to him and payable to the applicable regulatory authority under relevant laws for any winnings that the User receives from VN138;
3.1.7.
The user confirms that all funds that the User deposits into the Member Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source;
3.1.8.
The User understands that by participating in the Games the User takes the risk of losing money deposited into the Member Account;
3.1.9.
The User shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the User’s or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for the User’s participation in any of the Games. VN138 hereby reserves the right to invalidate or close the Member Account or invalidate the User’s participation in a Game in the event of such behaviour;
3.1.10.
In relation to deposits and withdrawals of funds into and from the User’s Member Account, the User shall only use credit cards and other financial instruments that are valid and lawfully belong to him.
3.1.11.
The computer software that VN138 make available to the User is the property of VN138 or any other third parties or partners of VN138 and is protected by copyright and other applicable intellectual property laws. The User may only use the software for the User’s own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.
3.1.12.
Games played on Website should be played in the same manner as games played in any other setting. The User shall be courteous to other Users and shall avoid rude or obscene comments, including but not limited to chat rooms.
3.2.
Inactive and Dormant Accounts
3.2.1.
If no transaction has been recorded on User’s account for twelve months the Member Account shall be deemed to be inactive. In such a case, after sending appropriate notification to the player on the 11th month, VN138 will deduct USD5.00 per month administrative fee from the User’s account. If, after VN138 have begun charging User’s account with the Administrative Fee, and before User’s account becomes dormant, User starts playing on Users account, VN138 will refund to Users account the administrative fees charged. In order to obtain a refund of administrative fees the User is expected to play and wager funds on the account and not solely by logging in. In such a case the User is requested to contact customer support. In the case where the user account is inactive for 30 months, therefore a log on has not been performed within the last 30 months, VN138 shall close User’s account.

4. Responsible gaming

4.1
You may at your discretion choose to exclude yourself from playing any Games on our Website. You may: • Set a limit on the amount you may wager within a specified period of time. • Set a limit on the losses you may incur within a period of time; • Set a limit on the amount of time you may play within one session; • Exclude yourself from playing for a definite or indefinite period.
4.2
In order to impose limits on your gaming you need to send an email to your local customer service at the address provided on www.vn138.com indicating the following particulars “I want to be excluded from www.vn138.com”, or alternatively visit www.vn138.com and click on “Responsible Gaming”. A self-exclusion will take immediate effect following the receipt of your request by a customer service representative.
4.3
If you choose to exclude yourself for an indefinite period your account will be closed and you will be barred from re-registering on our Website .
4.4
When setting up your Member Account you may also choose to impose limits on your play. This means that you can only deposit and play with the amount you have pre-set for the next seven-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week.
4.5.
Should you opt for self-exclusion in the manners contemplated above, then you will not be able to reverse this position for at least 7 days, after which you will be able to send an email to the same email address in order to re-activate your access to our Games and re-activate your Member Account.

5. VN138 Rewards Program

5.1.
VN138 reserves the right to modify the terms and conditions of VN138’s Reward Program at any time and without prior notice. If VN138 suspects that You are engaged in illegal or fraudulent activities when using the VN138 Rewards Program or in breach with VN138’s Terms and Conditions, VN138 may freeze or terminate Your Member Account and/or a related account (e.g. a referred friend) at VN138’s absolute discretion.
5.2.
You will be automatically registered on the Rewards Program when you register an account on VN138.
5.3.
To collect coins on the site, you must be logged into your account.
5.4.
You will be awarded with coins for being active on VN138.
5.5.
All necessary information regarding the number of coins earned and available to the player is visible on the player’s ‘My Account’ page.
5.6.
The amount of coins awarded for specific activities are listed on the site.
5.7.
Coins can be redeemed at the VN138 shop only.
5.8.
Coins cannot be transferred to other players.
5.9.
Coin amount is recorded and updated in real-time.
5.10.
Earned level of membership is effective and updated immediately.
5.11.
To advance past Level 1 in the Rewards Program, a player is required to have made a monetary deposit. All level progression will be stopped on all levels until a player has made a monetary deposit.
5.12
Certain shop offers are only available to players who have reached a specific program level.
5.13.
VN138 reserves the right to permanently disable or suspend a player’s Reward Program in the event of fraud or attempted fraud by the player.
5.14.
Casino bandits may confiscate your coins if you fail to use them.

6. Special rules

6.1
Certain provisions laid down in this section refer to the rules, terms and contractual provisions for specific games, which are found in a separate link from this page. The rules linked to this page form an integral part of these Terms and Conditions and the User shall be deemed to have accepted the special rules upon clicking the ‘ACCEPT’ button on this page.

7. Privacy policy

7.1.
The User hereby acknowledges and consents to VN138’s processing of the User’s personal data for the purposes of allowing the User access and use of the Website and in order to allow the User to participate in Games and to provide ancillary services to the User.
7.2.
VN138 will protect the User’s personal information and respect the User’s privacy in accordance with best business practices and applicable laws.
7.3.
VN138 will only use the User’s personal data to allow the User to participate in the Games and to carry out operations relevant to the User’s participation in the Games.
7.4.
VN138 shall also process the User’s personal data for the purposes of carrying out verification procedures in relation to the User’s participation in the Games.
7.5.
The User’s personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of the User’s requests, such as effecting transactions on the User’s Member Account or participating in Games, to carry verification procedures or unless it is required by law. As VN138’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. The User hereby consents to all such disclosures.
7.6.
The User has the right to access personal data held by VN138 about him.
7.7.
The User must promptly inform VN138, by amending the User’s profile or otherwise, of any changes to information provided by the User at the time of registration and opening of the User’s Member Account.
7.8.
In order to provide the User with an efficient service, VN138 and/or its service providers may require the transfer of the User’s personal data from one country to another on a world-wide basis. The User hereby consents to the User’s personal data so transferred.
7.9.
In the processing of the User’s Member Account and associated transactions, VN138 may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies who may keep a record of the User’s information. The User hereby consents to such disclosures.
7.10.
In order to make the User’s visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, VN138 collects a small piece of information sent from the User’s browser, called a cookie. The User can, if he wishes, turn off the collection of cookies (please refer to the User’s browser instructions as to how to do this). The User must note, however, that turning off cookies may restrict the User’s use of the Websites or his overall experience.
7.11.
The User consents to VN138’s informing the User from time to time about changes on the Website, new services and promotions. If the User does not wish to receive direct marketing data the User may opt out of such service. The User can opt in again into receiving promotional material by emailing our support department.

8. Complaints

8.1.
User complaints can be made to:
8.1.1.
VN138 via email at support@VN138.com
8.1.2.
Customer support on support@VN138.com
8.1.3.
VN138 will use best efforts to resolve a reported matter promptly.
8.1.4.
If the User has a query with regard to any transaction, the User may also contact VN138 at support@VN138.com with details of the query. Representatives of VN138 will review any queried or disputed transactions. Decisions taken by VN138 are final and binding.

9. Limitation of liability

9.1.
The User enters the Website and participates in the Games at his own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
9.2.
Without prejudice to the generality of the preceding provision, VN138, its directors, employees, partners, service providers:
9.2.1.
do not warrant that the software or the Website is/are fit for their purpose;
9.2.2.
do not warrant that the software and Website are free from errors;
9.2.3.
do not warrant that the Websites and/or Games will be accessible without interruptions;
9.2.4.
shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to the User’s use of the Websites or the User’s participation in the Games.
9.2.5.
The User hereby agrees to fully indemnify and hold harmless VN138, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to the User’s use of the Website or participation in the Games.

10. Anti-money laundering reporting

10.1.
If the User becomes aware of any suspicious activity relating to any of the Games of the Website, the User must report this to VN138 immediately.
10.2.
VN138 may suspend, block or close the User’s Member Account and withhold funds if suspicions of money laundering occur in accordance with the Prevention of Money Laundering Act.
10.3.
Any suspicion of money laundering taking place through the Website shall be reported to the authorities for further investigation. Any funds due to the player may be confiscated by the company or transferred to the authorities.

11. Breaches, penalties and termination

11.1.
If the User breach any provision of these T&C or VN138 has a reasonable ground to suspect that the User has breached them, VN138 reserves the right, to suspend, close the Member Account, withhold any money in the User’s account (including the deposit) and apply such funds on account of any damages due by the User.
11.2.
If VN138 suspects that the User is engaged in illegal or fraudulent activities when using the Website; or in breach of this Agreement; or that the User has problems with creditors or otherwise there exists a situation which is detrimental to our business, VN138 may freeze or terminate the User’s account or cancel any stakes at VN138’s absolute discretion.
11.3.
The User acknowledges that VN138 shall be the final decision-maker of whether the User has violated VN138’s rules or terms or conditions. This may result in VN138’s suspension or permanent barring of the User from participation in our site.

12. Intellectual property

12.1.
VN138 is the sole owner of the trademark VN138 and the VN138 logo. Any unauthorised use of the VN138 trademark and the VN138 logo may result in prosecution.
12.2.
www.vn138.com is the URL of VN138 and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.
12.3.
VN138 is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
12.4.
The contents and structure of VN138’s Website pages are subject to copyright © and database right in the name of VN138. All rights reserved. The copyright in this Website including all text, graphics, code, files and links belongs to VN138 and the site may not be reproduced, transmitted or stored in whole or in part without VN138’s written consent. The User’s registration and use of VN138’s system therefore does not confer any rights whatsoever to the intellectual property contained in our system.
12.5.
Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of VN138.
12.6.
The User agrees not to use any automatic or manual device to monitor VN138 web pages or any content therein. Any unauthorized use or reproduction may be prosecuted.

13. Severability

13.1
If any provision of these T&C is held to be illegal or unenforceable, such provision shall be severed from these T&C and all other provisions shall remain in force unaffected by such severance.

14. Assignment

14.1
VN138 reserve the right to assign or otherwise lawfully transfer this Agreement. The User shall not assign or otherwise transfer this Agreement.

15. Entire Agreement and Admissibility

15.1.
This Agreement constitutes the entire agreement between the User and VN138 with respect to the Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and VN138 with respect to this Website.
15.2.
A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Privacy Policy

We respect our players’ privacy and our first priority is to secure our players’ data. VN138 will never reveal personal information of the players to third-parties unless we are requested by International Courts’ ruling. We reserve the right to provide the players’ neccessary information for basic payment service providers, financial institutions, insurance companies via our website to complete payment requests. All information provided by our players will be sent via safety gateway ( Data Encryption Standard SSL 128 bit) and cached in confidential environment against external intrusion. All internal and external data will be stricly restricted and tightly monitored. VN138 and our partners always notify the players of our promotions which they may concern about via email. In addtion, our purpose of privacy policy is not to disclose any players’ information to third-parties. Nobody is allowed to distribute, modify, copy, reissue, use VN138 content or replicate our server without the express written consent of VN138.

 

Deposits

In order to join in gambling at VN138, players must make deposit into our bank accounts by simple steps as below
Deposit via local banks
In order to deposit via local banks, the players should follow 4 steps
· Step 1: They must contact our 24/7 customer service for our bank account numbers.
· Step 2: They deposit into our provided accounts
· Step 3: Confirmation
· Firstly, the players are required to sign in on VN138.com.
· After sign in, click “cashier” section.
· Click “transfer” section in transfer method option list.
· Then, click “local bank transfer method” and fill in all required information by our website and click “Finish”.
· After that, the players are sent a transaction code by our system ( Notice: This code is not an evidence that the players transfer money until their deposits are confirmed by VN138)
· Step 4: After finishing all information, the players are requested to send their receipt to our email at banking@VN138.com
Attention:
Players’ deposits via banks shall be credited right away after received in bank.

 

Withdrawals

Withrawal via local banks
1. Please click ” local bank transfer method” below” withdraw” menu. Afterward, you fill in withdrawal amount and all information about local bank you would like to receive as the following
2. – Beneficiary’s name
3. – Bank account number
4. – Bank name
Please refer FAQs for more details about withdrawal procedure

 

Contact Us

You can contact us via our live chat, Line, email, or phone 24/7
Phone : 0874209999
Email : support@VN138.com
Line : @VN138